Jl. Embong Malang No.78/I In front of JW Marriott Hotel
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3000 ft
Jl. Tidar no. 21
Lobby Lounge at JW Marriott Hotel Surabaya
3000 ft
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2700 ft
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2700 ft
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Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
6.8/10
Nice
Rooms
7.4
Location
7.6
Service
7.0
Dining
6.0
Guest reviews
6.8/10
based on 5 reviews
8.0
8.0/10 based on 131 reviews
Marilyn
United States of America,
January
2025
5.0/10
I spent three nights here, and while the hotel has a modern feel, it’s located in a rather grim area with no inviting places to walk to nearby. The rooms were decent, though the presence of mosquitoes and worn towels was off-putting. Breakfast was okay for a day but got old quickly. For the price I paid, I’d say it’s adequate for a short stay, but I wouldn’t choose to return.
Rooms
6.0
The rooms were fine overall but had mosquitoes and worn towels.
Service
5.0
The service was lacking, especially when handling requests for room types.
Location
5.0
The hotel is in a squalid area, which was quite disappointing.
Dining
5.0
Breakfast was satisfactory for a day, but it quickly became unappetizing.
Facilities
5.0
Facilities seemed basic and not particularly impressive.
Walter
United States of America,
December
2024
8.4/10
I recently stayed at a centrally located hotel in downtown Surabaya and found it to be a perfect spot for my trip. The rooms were modern and well air-conditioned, while the bathrooms were of decent size. I appreciated the complimentary breakfast, although the dinner selection was a bit limited. The staff was exceptionally professional and friendly, making my stay enjoyable. The only downside is that the dining options could use some expansion.
Rooms
8.0
The rooms are modern, clean, and comfortable, with effective air conditioning.
Service
9.0
The staff, especially at the Reception, were very professional and courteous.
Location
10.0
The hotel is perfectly situated in downtown Surabaya, making it easy to explore the area.
Dining
7.0
The breakfast was nice with a small selection, but the dinner menu needs improvement.
Facilities
8.0
The hotel provided a good range of facilities, including a business center with fast internet access.
Jonathan
United States of America,
November
2024
6.6/10
I had a nice short getaway at this hotel, where I found my room to be clean and spacious, making it quite comfortable. The location was a big plus for me, as it was easy to walk to nearby shopping areas. However, the dining experience left something to be desired, particularly with the limited breakfast options and the state of the towels provided. Overall, it was decent but could use improvement in a few areas.
Rooms
8.0
The rooms were clean and spacious, which I really appreciated during my stay.
Service
5.0
Housekeeping needs to do a better job, especially in checking the towels and bathroom supplies before guests check in.
Location
9.0
The hotel is conveniently located near Tunjungan Plaza, making it easy to explore the area on foot.
Dining
5.0
The breakfast area was small with limited options that mostly cater to local tastes, which might not appeal to everyone.
Facilities
6.0
Facilities could be improved, especially in terms of dining options and room amenities.
Anne
United States of America,
November
2024
7.2/10
I had a pleasant stay at this budget hotel located in downtown Surabaya. The check-in and check-out process was smooth and quick, and the room was adequately clean and comfortable for a short visit. Although the breakfast wasn't very impressive with limited options, the overall experience was good, making it a decent choice for the price.
Rooms
7.0
The room was average in size, clean, and equipped with a cool box and safe, which I appreciated. However, the bed could have been more comfortable.
Service
8.0
The front desk was efficient, handling check-in and check-out without a hitch. I found the service overall to be quite good.
Location
9.0
The location is ideal, right in the city center and close to dining and shopping areas, making it very convenient.
Dining
5.0
Breakfast was quite basic with minimal variety, and more suitable for a grab-and-go rather than a leisurely meal.
Facilities
7.0
Basic amenities are provided, and while the hotel could use an upgrade in some areas, it met my needs well enough.
Willie
United States of America,
October
2024
7.8/10
The hotel offers a great value for the money with a very strategic location. The staff was incredibly helpful, especially Mrs. Andari, who made sure all of our requests were met. While the rooms were decent and spacious, they could use some refurbishing, especially the bathrooms. The breakfast spread was quite good but the area surrounding the hotel had limited amenities, which might be a drawback for some guests.
Rooms
8.0
The rooms were quite spacious with a nice view of the city, but the bathrooms felt a bit small and dated.
Service
9.0
The service was excellent, with the staff being very polite and accommodating throughout our stay.
Location
7.0
The location is strategic, though the surrounding area has limited options beyond some shops.
Dining
8.0
The breakfast was complimentary and offered a good variety, combining continental and local dishes.
Facilities
7.0
The facilities were decent, but the laundry services are paid, which could be an inconvenience.